Home | Profile | Consulting | Training | Briefing | Promotion | Publication | Management Forum | Contact Us

ISO 9001 / ISO 14001 / OHSAS 18001


ISO 22000 / HACCP

Food Safety Audit

Business Strategy

Process Improvement

Total Quality Management (TQM)  
We have found it helpful to use the three Q's in our company logo to explain what have to be addressed in implementing Total Quality Management (TQM).  The three Q's represents Quality of People; Quality of Processes and Systems; and Quality of Products and Services.  

Quality of People  
The key to TQM is people, and this implies both management and staff members at all levels.  People are, when all is said and done, what makes it happen - or not.  Engaging the hearts and minds of the people is the first milestone along the path to success.   
For management, especially top management, issues to be addressed include:  
  • Vision Development
  • Strategic Planning and Deployment
  • Objectives and Measures
  • Resource Management
  • Leadership Styles
  • Management Development
For the staff, issues to be addressed include:  
  • Skills and Competencies
  • Organization & Job Design
  • Performance Management
  • Motivation
  • Empowerment
  • Facilitation and Problem Solving Skills
TQM is neither a project nor an initiative; it is a life style.  So it is important to develop a quality culture.  Issues to be considered include:  
  • Values and Behaviours
  • Culture Change
[Back to Top]  
Quality of Processes & Systems  
Processes are the things that make it all happen, cutting across functions, delivering value into the marketplace.  They must be robust - they have to be seamless.  We help organizations to streamline, re-design and innovate processes that deliver best results in meeting their organizational goals.  We specialize in the following areas:  
  • Process Management and Improvement
  • Business Process Re-engineering & Re-design
  • Quality Function Deployment
  • Failure Mode & Effect Analysis (FMEA)
  • Taguchi Method
  • Work-flow Analysis
  • Statistical Process Control
  • Benchmarking
  • Supplier Relationship
Improvements on processes need to be institutionalized, and interrelated processes should be managed effectively and efficiently.  These require an effective management system to be in place.   We help organizations develop and implement management systems that enable them to enhance business performance.  
[Back to Top]  
Quality of Products & Services  
TQM takes place mostly at gemba, the spot where actions really occur, the place where products are actually developed or manufactured, or the place where services are delivered.  Improvements at gemba would eventually lead to long-term sustainable satisfaction of employees and customers.  We provide consulting and training services on Gemba Kaizen via a number of techniques and tools, namely:  
  • Product / Service Innovation
  • Problem-solving Tools
  • Five Ss
  • Quality Control Circles
  • Just-in-Time System
[Back to Top]  
You are welcomed to contact us by e-mail for further details or call us at (852) 2781 2112.  

TQC Development Centre Ltd.  All rights reserved 2000-2014.